Question 1

What is Addis Cosmo?

Accepted Answer

Addis Cosmo is an online store offering a carefully selected range of cosmetics, skincare products, beauty essentials, baby care products, and everyday personal care items.

Question 2

Are your products authentic?

Accepted Answer

Yes. We aim to provide genuine products sourced from trusted suppliers and brands like Costco, Walmart and Amazon in the USA. Product authenticity and customer satisfaction are a priority for us.

Question 3

What payment methods do you accept?

Accepted Answer

We may accept:

Telebirr

CBE Birr

Cash on Delivery

Bank Transfer

Question 4

Where do you deliver?

Accepted Answer

We deliver anywhere in Addis Ababa.

Question 5

How long does delivery take?

Accepted Answer

Delivery times vary depending on buyer's choice at checkout, if you would like same day delivery please select "same day delivery" at checkout.

Question 6

Are your baby products safe?

Accepted Answer

We offer products intended for babies and young children from established manufacturers. Always use products according to the manufacturer's instructions.

Question 7

What is your return policy?

Accepted Answer

Returns may be accepted for eligible products that are unused, unopened, and in their original condition.

Which products cannot be returned?

For hygiene and safety reasons, certain products may not be returnable, including:

Opened cosmetics

Opened skincare products

Opened baby care products

Personal hygiene items

Question 8

What if I receive a damaged or incorrect item?

Accepted Answer

Please, review each product when you receive it from your delivery man, if items were damaged during shipping we will replace the item without question.

Question 9

Do product images exactly match the item received?

Accepted Answer

Yes, the product images you see on the shop page is exactly what you will receive.

Question 10

how can I order

Accepted Answer

Step 1: Add Items to Your Cart
Browse our selection and use the + or - buttons located directly under each item to adjust the quantity you want then add items to your cart by clicking the "Add to cart" button.
Step 2: Review Your Cart
Once you're ready, click the Go to Cart or Checkout button. Take a moment to review your items, individual prices, and the total amount.
Step 3: Choose Your Delivery Method
Select the delivery option that best fits your needs from the following choices:
 
Step 4: Enter Your Details
Fill in your contact information, including your Name, Phone Number, and Email.
📌 Note for Postal Code: When filling out the address section, simply enter 1000 in the Zip Code field.
Step 5: Place Your Order!
Do a quick final check to ensure everything is in order, then click Place Order. Our team will get to work on your order immediately to ensure it arrives right on time!
💡 Peace of Mind & Order Adjustments
Placed an order by mistake? Don't worry at all! Just reach out and let us know, and we will cancel it for you.
Overpaid? If you accidentally make a payment over the required amount, simply notify our support team. We will return the excess amount immediately.

FAQ

Frequently asked questions