Shipping & Returns
Shipping Policy
At AddisCosmo, we strive to deliver your order safely and promptly to your doorstep.
Orders are processed and dispatched as quickly as possible after confirmation.
Delivery times may vary depending on your location and order volume.
Customers are responsible for providing accurate delivery information. AddisCosmo is not responsible for delays caused by incorrect addresses or unavailable recipients.
Once your order arrives, you must inspect all products and verify that the items received match your order before accepting delivery.
Return & Exchange Policy
Customer satisfaction is important to us. To ensure a fair and transparent process, the following return conditions apply:
Eligible Returns
You may return an item at the time of delivery if:
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The wrong product was delivered.
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The item does not match your order.
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You are dissatisfied with the product's condition or quality upon inspection.
Return Requirements
All return requests must be made immediately at the point of delivery.
Products must be unopened, unused, and in their original packaging.
Returned items must be handed back to the delivery representative during the same delivery visit.
Non-Returnable Items
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We cannot accept returns if:
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The product has been opened, used, damaged after delivery, or altered in any way.
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The delivery has been completed and accepted without inspection.
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The return request is made after the delivery representative has left.